Manager, Member Experience and Sales

The Manager, Member Experience and Sales leads the implementation of member sales and retention initiatives to support the Centre's revenue objectives and customer service requirements. This role oversees day-to-day membership and front desk operations, driving a best-in-class customer experience to improve retention and convert pass users to members. The position involves developing strategic sales campaigns, managing the ActiveNet CRM system, and fostering long-term member relationships through a structured onboarding journey. Additionally, the manager provides operational leadership for the Member Services team, ensuring effective service delivery and staff development.