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Manager, Member Support at Engine - ApplyBlast

Manager, Member Support

Engine

17 hours ago

3.9 on Glassdoor

Remote

Full Time

Manager

17 applicants

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About this role

The Manager, Member Support leads a blended team of internal specialists, temp-to-hire associates, and BPO partners across voice, chat, and email channels. This role is responsible for driving key performance metrics such as Customer Satisfaction (CSAT), Contacts per Hour (CPH), Quality, and Productive Adherence through data-driven coaching and process improvements. The position involves hands-on leadership, managing high-volume surges, and leveraging AI and automation to enhance team efficiency and customer experience.

Responsibilities

Lead blended team of specialists and BPO partners across voice, chat, and email channels
Drive performance metrics including CSAT, CPH, QA, and Productive Adherence through data analysis
Partner with vendor supervisors and Workforce Management to optimize workflow and staffing

Skills

About Engine

engine.com

Headquarters

El Masnou, Catalonia, Spain

Company Size

1-10 employees

Founded

2019

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Engine is an all-in-one travel management software platform trusted by 30,000+ businesses for booking and managing corporate travel, including flights, hotels, rental cars, and meeting spaces. It provides companies with exclusive negotiated rates (average savings of 26%), consolidated billing, spend controls, and real-time reporting with no fees, no contracts, and no minimum spend. Engine also offers the Engine X business card for travel spend and rewards, along with 24/7 U.S.-based customer support.