Manager of AI Analytics

National Debt Relief is seeking a data-savvy Manager of AI Analytics to serve as an individual-contributor analytics expert supporting the measurement, testing, and optimization of agent-replacement AI across voice and chat channels. This role will execute the analytics framework that governs AI interaction performance by designing tests, tracking KPIs, and building the dashboards that give the business real-time visibility into how AI is performing against quality, containment, and client experience goals. Reporting to the Director of Digital & AI Analytics, this individual will be a hands-on analytical partner to AI Analytics and Engineering teams, translating complex model and interaction data into clear, actionable recommendations that inform the pace and scope of AI scale-up.