Manager of Customer Operations

The Manager of Customer Operations leads and inspires teams of support professionals to deliver exceptional account support services for customers across online wagering platforms and brick-and-mortar sportsbook operations. This role focuses on reducing customer friction points, enhancing digital wagering experiences, and ensuring seamless digital gaming experiences through data-driven improvements and cross-department collaboration. The position involves overseeing daily operations, managing guest escalations, and driving performance through coaching and training.