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Manager of Engineering at Manulife - ApplyBlast

Manager of Engineering

Manulife

3 months ago

3.9 on Glassdoor

Waterloo, Ontario

Hybrid

Full Time

Senior

0 applicants

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About this role

As an Incident Management Lead, you will drive system reliability and support readiness by managing critical technology incidents and establishing effective response protocols. You will partner with engineering and business stakeholders to identify root causes, reduce recurring issues, and embed operational stability into technology delivery. This leadership role requires hands-on technical expertise alongside the ability to translate complex technical challenges into clear business updates for senior stakeholders.

Responsibilities

Lead incident management and operational response across critical platforms
Establish and improve support readiness through incident playbooks and runbooks
Partner with stakeholders to identify root causes and reduce recurring incidents
Provide visible leadership during high-impact incidents to senior leaders
Drive continuous improvement in reliability using metrics and post-incident reviews

Skills

Qualifications

Bachelor's in Computer ScienceEngineering Degree

About Manulife

manulife.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

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Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.