Manager of Virtual Services

The Manager of Virtual Services leads Foothill Credit Union's remote member service channel, supervising the virtual branch team and partnering with the Contact Center Supervisor to enhance contact center performance. This role focuses on building a consultative culture, managing staffing and service levels, driving growth in memberships, deposits, and loans, and ensuring compliance and security across all remote interactions. The position requires collaboration with various departments to deliver a consistent and high-quality member experience across all channels.