Manager, Omnichannel Operations

The Manager, Omnichannel Operations drives Macy's Omni customer service strategy by leading a diverse team to ensure merchandise is ready for shipment or in-store pick-up. This role guides staff in managing product movement, fulfillment logistics, and customer service operations while maintaining high standards for safety and efficiency. The position focuses on elevating the customer experience, driving sales and profit, and managing key operational metrics across various fulfillment channels.