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Manager, Operational Key Account Manager at Ascent Global Logistics - ApplyBlast

Manager, Operational Key Account Manager

Ascent Global Logistics

1 day ago

3.9 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Operational Key Account Manager is responsible for the end-to-end service performance of Ascent's most important key account customers, ensuring SLA and KPI delivery, continuous improvement, and cost-to-serve optimization. This role involves running daily operational cadences, leading root-cause analysis for issue resolution, and maintaining operational governance through SOPs. The position requires close collaboration with cross-functional teams to deliver consistent, measurable execution on commercial commitments.

Responsibilities

Own day-to-day service performance and SLA/KPI delivery across assigned account portfolio
Drive continuous improvement initiatives and root-cause analysis to deliver measurable savings
Coordinate cross-functional execution and maintain operational governance for key accounts

Skills

Qualifications

APICS / CSCPLean Six Sigma (Green or Black Belt)PMP

About Ascent Global Logistics

ascentlogistics.com

Headquarters

Belleville, Michigan, United States

Company Size

1001-5000 employees

Founded

2017

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Ascent Global Logistics is a premium logistics provider that specializes in time‑critical, multimodal freight and supply‑chain solutions. They deliver end‑to‑end services across shipment sizes and modes, combining global network reach with tailored planning and operational support to simplify complex transportation challenges. Positioning itself as a partner to shippers, Ascent emphasizes reliability, speed, and visibility for urgent or mission‑critical moves. Their offering targets businesses that need responsive, customizable logistics for seamless international and domestic shipments.