Manager, Operations

The Manager, Operations leads and develops an internal service team to ensure consistent, efficient, and high-quality execution across the organization. This role provides day-to-day leadership and operational oversight, balancing people development, workload management, and process excellence to deliver an exceptional employee and client experience. The position serves as a key connection point between frontline teams and senior leadership, translating organizational priorities into actionable plans for teams supporting Small Commercial Business, Surety Bonds, and Private Client accounts.