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Manager, Outsourced Tooling Delivery and Reliability at Etsy, Inc. - ApplyBlast

Manager, Outsourced Tooling Delivery and Reliability

Etsy, Inc.

3 days ago

Brooklyn, New York, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Manager, Outsourced Tooling Delivery and Reliability leads a team responsible for implementing and supporting tools used by Etsy's internal and outsourced Customer Operations teams. This hands-on leadership role focuses on delivering changes safely, maintaining tool reliability, and ensuring operational continuity during system failures. The position involves vendor management, incident response, and collaborating with various internal departments to turn business priorities into dependable solutions.

Responsibilities

Lead technical specialists configuring and maintaining agent-facing tools and workflows
Manage technology vendor relationships, contracts, and operational rhythms
Oversee incident response, release testing, and business continuity for tooling