Manager - Personal Financial Services (Customer Service & Operations)

Hong Leong Bank Berhad(3 years ago)

OnsiteFull TimeMedior$76,951 - $103,563 (estimated)Customer Service & Operations

About this role

A Customer Service & Operations Manager at Hong Leong Bank’s Banting Branch is a branch-level leader responsible for ensuring strong customer service delivery and operational integrity. The role represents the bank to customers and the community while maintaining alignment with corporate policies and regulatory standards. It supports branch performance through oversight of staff and fostering a service-oriented culture.

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Required Skills

Customer Service
Cross Selling
Credit Assessment
People Management
Branch Operations
Compliance
KYC
AML
Stakeholder Management
Communication

Qualifications

Degree
Diploma
Professional Certification

About Hong Leong Bank Berhad

hlb.com.my

Hong Leong Bank Malaysia offers a host of personal financing products and services ranging from loans, credit cards, online banking, mobile banking and more. All designed to cater for the different needs and lifestyles of the customers.

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