Manager, Proactive Interventions and Retention (PRINT)
Oraz Philippines Inc(2 months ago)
About this role
The Manager, Proactive Intervention and Retention (PRINT) at Athena is a strategic operations leader charged with establishing and scaling the Executive Support and Interventions subfunction to protect and strengthen client partnerships. The role emphasizes system-building, early-stage intervention programs, and measurement to minimize escalations and improve retention. The position reports to the COO and works closely with cross-functional teams including Sales, Billing, Legal, and Membership.
Required Skills
- Escalation Prevention
- Function Building
- Cross-Functional Leadership
- Coaching
- Root Cause Analysis
- Process Optimization
- Data Analysis
- Stakeholder Management
- Communication
- Operational Rigor
Qualifications
- Bachelor's Degree
- MBA (Preferred)
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