Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid)
Capital(1 month ago)
About this role
A Manager, Process Management on the Customer Resiliency — Recoveries team at Capital One leads process management efforts to support recoveries operations and strengthen organizational resilience. The role focuses on advancing strategic and well-managed agendas, assessing and mitigating operational risk, and driving continuous improvement across cross-functional teams. This position works closely with stakeholders across risk, product, technology, and operations to shape future-state business processes.
Required Skills
- Process Management
- Continuous Improvement
- Risk Management
- Stakeholder Engagement
- Data Analysis
- SQL
- Tableau
- Lean
- Six Sigma
- People Management
+3 more
Qualifications
- Bachelor's Degree
- Military Experience
- Masters Degree
- MBA
- BPM Certification
- Lean Certification
- Agile Certification
- Six Sigma Certification
About Capital
capitalonecareers.comYou’re tenacious and driven, so the last place you want to work is some boring bank. Same. Learn about careers at Capital One and view jobs here.
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