Manager, Product Support - Figma Weave (London, United Kingdom or Tel Aviv, Israel)
Figma(1 month ago)
About this role
Figma is hiring an experienced support leader to build and scale a team that delivers premium support for enterprise customers on its AI-native design platform. The role focuses on shaping strategic direction, partnering with product and engineering, and using customer insights to drive product and journey improvements. This position is based in London or Tel Aviv and is hybrid.
Required Skills
- Team Leadership
- Coaching
- Support Operations
- Cross-Functional
- Customer Insights
- Escalation Management
- Data Analysis
- Process Improvement
- Enterprise Support
- SSO
+5 more
About Figma
figma.comFigma is a cloud-based collaborative interface design platform that lets teams design, prototype, and ship digital products in one place. It combines vector design tools, interactive prototyping, real-time co-editing, component-based design systems, and FigJam whiteboarding to streamline ideation through handoff. Browser-first with desktop apps, Figma supports plugins, integrations, and developer workflows so designers, engineers, and stakeholders can iterate and give feedback together. Widely adopted by startups and enterprises, it emphasizes collaboration, consistency, and scalable design workflows with enterprise-grade features.
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