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Manager, Product Support at Stripe - ApplyBlast

Manager, Product Support

Stripe

28 days ago

3.7 on Glassdoor

Singapore, Singapore, Singapore

Onsite

Full Time

Manager

0 applicants

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About this role

Stripe is seeking a leader to manage the Product Support team for its Global Markets, focusing on delivering localized, trusted, and effective support to priority markets and enabling expansion into new regions. This role involves guiding a high-performing team, setting clear goals, and utilizing metrics to measure and improve team performance while fostering a culture of transparency and empathy. The manager will also oversee large operational projects to enhance the user support experience and drive organizational improvements.

Responsibilities

Lead and mentor high-performing product support teams
Set clear goals and measure team performance using metrics
Manage large operational projects to improve user support experience

Skills

About Stripe

stripe.com

Headquarters

South San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Stripe is a financial infrastructure platform that provides a suite of APIs and tools to power online and in-person payments and commerce for internet businesses of all sizes. Its product set includes payment processing, billing and subscriptions, marketplace payouts, fraud prevention, card issuing, tax and reporting, and global payment method and currency support. Developers and companies choose Stripe for its clean APIs, extensive documentation, and integrated compliance and developer tooling. Stripe also offers advanced capabilities — including AI-driven features, treasury and embedded-finance tools — to help businesses scale and grow revenue.