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Manager, Product Support at MaintainX - ApplyBlast

Manager, Product Support

MaintainX

3 days ago

4.3 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Manager, Product Support role leads a distributed Level 2 support team and establishes the European support operation for MaintainX, a mobile-first work execution platform. This position involves partnering with the North American L2 manager to ensure consistent customer support, technical standards, and development opportunities across regions. The role focuses on triaging cases, building onboarding processes, and driving process improvements to enhance customer outcomes.

Responsibilities

Lead distributed Level 2 support team and establish EMEA support operation
Analyze case trends and DSAT to identify recurring customer problems
Build EMEA onboarding and self-paced training for new hires

Skills

About MaintainX

getmaintainx.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2018

View Profile

MaintainX is an AI-powered SaaS maintenance and asset management platform that helps industrial teams manage work orders, asset performance, parts, and labor. The platform combines work-order and preventive maintenance tools with parts inventory, labor tracking, and AI-driven analytics to reduce downtime and boost operational efficiency. MaintainX provides mobile-friendly tools and integrations to help technicians and managers execute, document, and optimize maintenance workflows. Founded in 2018 and based in the United States, it serves manufacturing, field service, facilities, and other asset-intensive operations.