Frontier Airlines
The Manager, Quality and Customer Insights leads the quality performance, compliance, and insights strategy for Frontier's Customer Care operations, overseeing QA frameworks, audit programs, and customer experience measurement. This role translates quality trends and customer feedback into actionable coaching, operational improvements, and executive‑level reporting, while partnering with vendor partners and cross‑functional teams to drive behavior change and reduce customer friction.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Frontier Airlines.
19% below the average for this role