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Manager, Quality Assurance at LendingClub - ApplyBlast

Manager, Quality Assurance

LendingClub

4 months ago

3.1 on Glassdoor

Lehi, UT

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior QA Team Lead for Lending Operations oversees a team of 14+ staff to monitor customer contacts and loan reviews across all lending lines of business. This role ensures compliance with regulatory frameworks like CFPB, FCRA, and TCPA while building specialized monitoring capabilities and scaling QA practices. The leader utilizes speech analytics, AI tools, and auditing processes to drive risk management and quality assurance at the department level.

Responsibilities

Lead a multi-tier QA team of 14 plus Associates and Supervisors
Own compliance and procedural monitoring across customer contacts and loan reviews
Build and maintain QA forms calibration practices and actionable reporting
Utilize speech analytics and AI tools to surface risk signals early
Support audits due diligence and investor-level reporting quarterly

Skills

Qualifications

Bachelor's Degree in related fieldCFPB-mandated Frameworks KnowledgeQuality Assurance Program ExperiencePeople Management Experience

About LendingClub

lendingclub.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2007

View Profile

We’re rewriting the rules of traditional banking, and we only win when our customers succeed. We’ve helped over 4 million members reach their goals, and we’re just getting started!