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Manager-Quality CC at Sagility - ApplyBlast

Manager-Quality CC

Sagility

1 year ago

4.2 on Glassdoor

Bangalore, Karnataka, India

Onsite

Full Time

Manager

0 applicants

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About this role

The Quality Manager for an International Voice Contact Center oversees customer service quality by leading a team of quality analysts, conducting audits, and driving continuous improvement initiatives. This role focuses on enhancing the customer experience and operational efficiency through the application of Six Sigma methodologies and stakeholder engagement. The position requires expertise in quality assurance frameworks, performance metrics, and regulatory compliance for US-based processes.

Responsibilities

Lead and manage the Quality Assurance function for inbound voice processes
Build, mentor, and lead a high-performing team of QA analysts and specialists
Implement Root Cause Analysis and lead Corrective & Preventive Action initiatives

Skills

About Sagility

sagilityhealth.com

Headquarters

Atlanta, Georgia, United States

Company Size

10001+ employees

Founded

2009

View Profile

Sagility delivers end-to-end healthcare BPO, revenue cycle management, and clinical support services for providers and payers. Explore our full-service model.