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Navy Federal Credit Union
The Manager, Quality Service leads the Contact Center Quality Service branch for a complex, multi-location, 24/7 contact center operation. This role partners with senior leadership to establish strategic direction for quality, member experience, operational performance, and risk management. The position involves overseeing quality monitoring, driving continuous improvement initiatives, and leveraging technology to enhance quality management capabilities.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Navy Federal Credit Union.
Navy Federal Credit Union didn’t post a salary, so this is our estimate from similar listings.
Manager, Quality Service
Navy Federal Credit Union
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