Manager recouvrement H/F

Octopus Energy Group(1 month ago)

HybridFull TimeManager$114,266 - $150,965 (estimated)Finance

About this role

This role leads the debt collection and vulnerable customer support function within the Finance team at Octopus Energy France. The position is responsible for designing and implementing innovative solutions to reduce unpaid bills while ensuring socially responsible support for financially vulnerable customers. It includes direct management of project managers, credit assistants, and a social worker, and close collaboration with technical, marketing, customer service, and data teams. The job sits in a fast-growing, mission-driven energy scale-up focused on affordability, sustainability, and customer-centric service.

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Required Skills

Gestion De Projet
Recouvrement Créances
Relation Client
Création Parcours Clients
Rédaction Spécifications
Analyse Besoins Métier
Gestion Partenaires
Suivi Performance
Mise En Place KPIs
Conception Tableaux De Bord

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About Octopus Energy Group

octopus.energy

Octopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.