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Manager, Regional Customer Reliability at Harman International - ApplyBlast

Manager, Regional Customer Reliability

Harman International

2 months ago

Suzhou, Jiangsu, China

Onsite

Full Time

Manager

0 applicants

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About this role

The Manager, Regional Customer Reliability leads a regional team of Customer Reliability Managers, serving as the primary interface between HARMAN Product Reliability and customer teams to ensure product validation, reliability performance, and customer engagement throughout the product lifecycle. This role oversees regional customer escalations, drives cross-functional alignment, and ensures disciplined program management practices to meet customer needs and business objectives. The position requires deep knowledge of automotive design cycles, validation phases, and environmental test laboratory management to support successful product releases.

Responsibilities

Lead regional team of Customer Reliability Managers and drive end-to-end program execution
Manage customer escalations and oversee root cause investigation with corrective action implementation
Ensure compliance with global standards and drive continuous improvement initiatives