Manager, Rider Operations

Zoox

3 months ago

3.5 on Glassdoor

Foster City, CA

Onsite

Full Time

Manager

1 applicant

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About this role

The Manager for Rider Operations at Zoox oversees all customer interactions with the company’s robotaxi service, serving as the human point of contact for riders. This role is responsible for shaping and scaling the Rider Operations function as Zoox moves toward commercial launch. The manager will partner closely with product, experience, software, and fleet operations to define and execute the rider operations roadmap. The position emphasizes empathy, creativity, and data-driven thinking to support new products and services that help the team understand what is happening in and around vehicles.

Skills

Qualifications

Bachelor’s Degree

About Zoox

zoox.com

Zoox designs and builds purpose‑built, bidirectional electric robotaxis and the full autonomy stack — hardware, sensors, and software — to enable on‑demand, driverless ride‑hailing. The company takes a safety‑first, rider‑focused approach, engineering vehicles from the ground up for urban, zero‑emission mobility rather than adapting passenger cars. Acquired by Amazon in 2020, Zoox is working to commercialize a complete autonomous mobility service that rethinks ride‑hailing for riders instead of drivers.