Manager/ Senior Manager (Operations Policy & Engagement)

The Manager/Senior Manager (Operations Policy & Engagement) role at the National Library Board focuses on creating positive library experiences through service delivery initiatives and continuous improvement for public libraries. The position involves developing new initiatives, formulating policies and guidelines, and utilizing customer insights to anticipate and meet community needs. The role requires analyzing data to derive actionable insights, optimizing performance, and fostering a culture of customer-centricity and operational excellence.