Manager / Senior Manager, SkillsFuture Credit Programme (PED)
ITE Institute of Technical Education(1 month ago)
About this role
Manager supporting the customer management process for programmes overseen by the Division. Acts as the primary link between citizens and SSG for programmes targeted at individuals, handling public feedback, enquiries, and appeals. Provides insights from citizen engagements to inform policy formulation and programme review.
Required Skills
- Service Delivery
- Customer Engagement
- Appeals Management
- Stakeholder Management
- Communication
- Data Analysis
- Excel
- Data Visualization
- SOP Management
- Training
+3 more
About ITE Institute of Technical Education
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