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Manager - Service Delivery (SaaS- Application Services) at Model N - ApplyBlast

Manager - Service Delivery (SaaS- Application Services)

Model N

4 months ago

3.4 on Glassdoor

Hyderabad, India

Onsite

Full Time

Senior

0 applicants

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About this role

A Service Delivery Manager for Application Services leads end-to-end delivery and operational governance for a portfolio of applications in a fast-paced, client-facing environment. The role ensures stable service performance through effective stakeholder engagement, SLA adherence, and risk mitigation while driving continuous improvement initiatives.

Responsibilities

Own and manage end-to-end application services delivery
Ensure strict adherence to agreed SLAs and KPIs
Lead ITSM processes including incident and change management
Manage major incidents and coordinate resolution efforts
Guide cross-functional teams comprising support and development resources

Skills

Qualifications

PMP CertificationITIL Certification

About Model N

modeln.com

Headquarters

Redwood City, California, United States

Company Size

501-1000 employees

Founded

1999

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Model N is a software company that provides cloud-based revenue management solutions for the pharmaceutical, medtech, and life sciences industries. Its platform helps organizations manage end-to-end commercialization, including pricing, contracts, compliance, and gross-to-net optimization. Model N empowers innovators to grow market access, optimize revenue, and maintain compliance through intelligent cloud technology and data-driven expertise.