Manager, Service Desk
QuadReal Property Group(1 month ago)
About this role
A Service Desk Manager at QuadReal Property Group leads the IT Service Desk and End User Support function, overseeing team operations in Toronto or Vancouver. The role focuses on driving service excellence, optimizing performance, and collaborating with IT leaders and business stakeholders to support the organization’s technology needs. The manager is responsible for aligning support strategy with business priorities and ensuring continuous improvement in service delivery.
Required Skills
- Leadership
- Team Management
- SLA Management
- KPI Tracking
- ServiceNow
- ITIL
- ITSM
- Incident Management
- Escalation Management
- Performance Coaching
+6 more
Qualifications
- Bachelor's Degree
- Related Certifications
About QuadReal Property Group
quadreal.comQuadReal Property Group is a leading international real estate firm. Learn about our global investing, property investment, and property management services.
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