Manager, Service Desk
Newrez LLC(6 days ago)
About this role
The Manager – Service Desk is responsible for leading the operational excellence and continual improvement of the Service Desk, ensuring high-quality support and driving incident resolution. The role involves team management, process optimization, automation, and maintaining a customer-first service approach.
Required Skills
- ServiceNow
- ITIL
- Incident Management
- Automation
- Leadership
- Customer Service
- Knowledge Management
- Workflow Management
- Reporting
- Team Management
Qualifications
- Bachelor’s degree in Technology
About Newrez LLC
newrez.comExceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today.
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