Manager, Service Strategy

The Manager, Service Strategy will shape the strategy for service resilience, technology transformation, and client-focused operations for Mastercard's Real-Time Payments portfolio. This role involves collaborating with cross-functional teams to align operational readiness with product roadmaps while driving service modernization through automation and intelligent alerting. The position requires leveraging consulting experience to create scalable service models and acting as an advisor to internal and external stakeholders, including client banks and regulators.