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Manager Student Call Center at Collin College - ApplyBlast

Manager Student Call Center

Collin College

4 months ago

4.0 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

This role involves supervising, training, and assisting call center staff at Collin College to field inquiries from students and parents regarding admissions and enrollment services. Key duties include overseeing daily operations, mentoring team members, resolving complex issues, and implementing process improvements to ensure high-quality service delivery.

Responsibilities

Oversee day-to-day Student Call Center operations and performance standards
Hire, train, and mentor call center staff to handle student inquiries effectively
Resolve complex student complaints and escalate issues to appropriate management
Analyze real-time data and reports to implement work efficiencies
Manage staff scheduling, attendance, and leave requests in compliance with policies

Skills

Qualifications

Bachelor's degree from an accredited institutionThree years of related experienceOne year of supervisory experience

About Collin College

collin.edu

Headquarters

Mckinney, Texas, United States

Company Size

1001-5000 employees

Founded

1985

View Profile

Collin College is a public community college located in Texas, offering a diverse range of academic programs and services designed to support students at various educational levels. The college serves prospective and current students, transfer students, and military veterans, providing resources such as dual credit courses and continuing education opportunities. With a commitment to community engagement and educational excellence, Collin College aims to foster a rich learning environment that empowers students to achieve their goals.