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Manager, Tech Ops Engineer at Scientific Games - ApplyBlast

Manager, Tech Ops Engineer

Scientific Games

5 months ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

Manager, Tech Ops Engineering at Scientific Games is responsible for the integrity, performance, and reliability of lottery systems and interactive service operations across multiple jurisdictions.

Responsibilities

Continuously monitors online system performance, identifying and reporting anomalies or incidents to Management, Corporate, and Operations Support Teams.
Provides tier-2 support for all incidents, coordinating and managing resolution efforts until issues are fully resolved.
Ensures timely communication of incidents and reports to the Lottery as required.
Leads the Site Team’s participation in projects, ensuring assigned tasks are completed on time, meet quality standards, and comply with contractual obligations.
Overseas the development and maintenance of operational procedures to enhance efficiency and standardization.

Skills

Qualifications

Associate degree in computer science or related field of study required; bachelor’s degree preferredMinimum 10 years of progressive technical management experience, supporting enterprise-scale transactional platformsExperience in the lottery and gaming industry is considered an assetOn call 24x7 for operational supportKnowledge of ITIL best practices for incident and problem management

About Scientific Games

scientificgames.com

Headquarters

Dover, Delaware, United States

Company Size

1-10 employees

View Profile

Scientific Games is a global lottery company and trusted partner to lotteries in more than 50 countries, offering innovative scratch-off and draw games, cutting-edge retail and digital technologies, and end-to-end partner services. With over 50 years of experience, the company provides sports betting solutions, iLottery platforms, point-of-sale systems, and data-driven analytics to drive lottery performance. Headquartered in Alpharetta, Georgia, Scientific Games serves customers across six continents and is recognized as the world's most trusted lottery company.