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Manager, Technical Services, Chromatography at PerkinElmer - ApplyBlast

Manager, Technical Services, Chromatography

PerkinElmer

1 month ago

2.9 on Glassdoor

Shelton, Connecticut, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Manager, Technical Services – Chromatography leads a team of Technical Support Specialists, overseeing 3rd-level technical escalations, service documentation, and training content for Chromatography products. This role is accountable for team performance, customer satisfaction metrics, and cross-functional coordination with R&D, Field Service, and Product Management. The position supports new product introductions and ensures the maintenance of technical knowledge bases and training programs.

Responsibilities

Lead technical support team managing 3rd-level escalations and service documentation
Oversee technical training program development and delivery for service engineers
Drive new product introduction support and cross-functional collaboration with R&D

Skills

Qualifications

Bachelor's degree in chemistry, biochemistry, biotechnology, or a similar scientific field

About PerkinElmer

perkinelmer.com

Headquarters

Shelton, Connecticut, United States

Company Size

5001-10000 employees

Founded

1937

View Profile

PerkinElmer is a global leader in life sciences and analytical instrumentation, delivering hardware, software, and services that enable discovery, measurement, and testing across biopharma, food safety, environmental analysis, and industrial markets. The company’s portfolio includes mass spectrometry, chromatography, spectroscopy, thermal analysis, and lab IT solutions, serving customers worldwide to advance science and safety.