Manager - Technical Support (Application Security)
Black Duck Software, Inc.(10 days ago)
About this role
Black Duck Software is seeking a Manager of Technical Support to lead a global team focused on Application Security products, particularly Black Duck solutions. The role involves managing incident response, support operations, team development, and collaborating with cross-functional teams to improve support processes.
Required Skills
- Leadership
- Support Operations
- Incident Management
- Team Management
- Customer Support
Qualifications
- 8+ years in technical support or engineering
- Bachelor’s in CS/IS/Engineering or equivalent
About Black Duck Software, Inc.
blackduck.comBlack Duck offers application and open-source security solutions that give organizations deep visibility into open‑source components, licenses, and vulnerabilities to secure the software supply chain. Its cloud and on‑prem software composition analysis (SCA) tools integrate with AppSec workflows (SAST/DAST/IAST/ASPM) to automate detection, triage, and remediation of risks while helping ensure license compliance. Designed for regulated, AI‑driven environments, Black Duck aims to eliminate software risk at scale and accelerate secure development by surfacing dependency issues and providing governance across the SDLC.
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