Manager, Technical Support

CloudZero(2 months ago)

Boston, MAOnsiteFull TimeManager$120,000 - $150,000Engineering

About this role

The Manager of Technical Support at CloudZero is responsible for building and leading a high-performing technical support function tailored for sophisticated B2B customers. This hands-on role involves managing a team of support engineers, resolving escalated technical issues, and establishing processes for efficient problem-solving within the team. The manager will collaborate with various departments, oversee ticket resolution metrics, and ensure effective escalation protocols while maintaining deep technical proficiency in areas like AWS, Kubernetes, and API integrations.

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Required Skills

Technical Support Management
Team Leadership
Complex Issue Resolution
Hiring Engineers
Escalation Protocols
Process Creation
Ticket Management
Collaboration
Workflow Clarification
Documentation Systems

+16 more

About CloudZero

www.cloudzero.com

CloudZero is a cloud cost optimization platform that automates the collection, allocation, and analysis of infrastructure and AI spending to enhance financial visibility and uncover inefficiencies. It leverages advanced features like anomaly detection and provides businesses with detailed insights into their cloud expenditures, enabling organizations to align costs with critical business metrics. With capabilities designed specifically for engineering, finance, and DevOps teams, CloudZero facilitates effective financial management and fosters a culture of accountability in cloud spending. The platform integrates with various cloud service providers, enhancing usability and accessibility across diverse operational environments.