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Manager, Technical Support at CloudZero - ApplyBlast

Manager, Technical Support

CloudZero

11 months ago

4.9 on Glassdoor

Boston, MA

Onsite

Full Time

Manager

0 applicants

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About this role

The Manager of Technical Support at CloudZero is responsible for building and leading a high-performing technical support function tailored for sophisticated B2B customers. This hands-on role involves managing a team of support engineers, resolving escalated technical issues, and establishing processes for efficient problem-solving within the team. The manager will collaborate with various departments, oversee ticket resolution metrics, and ensure effective escalation protocols while maintaining deep technical proficiency in areas like AWS, Kubernetes, and API integrations.

Skills

About CloudZero

www.cloudzero.com

Headquarters

Boston, Massachusetts, United States

Company Size

51-200 employees

Founded

2016

View Profile

CloudZero is the AI ROI Company, providing a financial control plane for AI economics that unifies AI spend and business context to help organizations understand the ROI of their AI investments. The platform enables finance, engineering, and operations teams to allocate AI costs across customers, products, and workflows, and ties infrastructure spending directly to business outcomes like revenue and margin. CloudZero integrates with major AI providers, cloud platforms, and SaaS tools — including Anthropic, OpenAI, AWS, GCP, Azure, and Kubernetes — offering real-time anomaly detection, multi-dimensional cost allocation, and unit economics analytics.