Manager, Technical Support
Freedom Solutions Group(4 days ago)
About this role
Litera is seeking an experienced Support Manager to oversee and improve their customer support team within the legal technology space. The role involves managing daily operations, coaching team members, ensuring high service standards, and collaborating with cross-functional teams. The company values innovation, diversity, and professional growth.
Required Skills
- Zendesk
- Salesforce
- Jira
- Analytics
- Customer Support
- Leadership
- Communication
- Process Improvement
- Automation
- Legal Technology
Qualifications
- Bachelor’s in business, IT, Legal Studies, or support experience
- 5+ years in support
- 2+ years in leadership
- Experience with Zendesk, Salesforce, Jira
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