Manager, Technical Support
QAD, Inc.
About this role
The Manager, Support Team oversees a support team responsible for delivering technical support for ERP systems. The role focuses on leading the team, managing escalations, and improving support operations to ensure high customer satisfaction across a global, 24/7 support environment.
Skills
Qualifications
About QAD, Inc.
qad.comQAD (with Redzone) provides cloud-native ERP and adaptive manufacturing and supply‑chain software that helps manufacturers improve productivity, quality, and responsiveness. Their platform uses agentic AI and integrated applications — including manufacturing execution, workforce productivity (Redzone), planning, and analytics — to optimize operations and drive supply‑chain resilience. QAD serves mid‑to‑large manufacturers across industries with cloud solutions designed for agility, real‑time insights, and end‑to‑end operational control.
About QAD, Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$80k – $120k
per year