Manager, Urgent Care Operations

Included Health(1 month ago)

RemoteFull TimeManager$108,890 - $141,560Operations

About this role

The Manager of Practice Operations for Urgent Care oversees day-to-day operations for a 24/7 virtual urgent care practice across all 50 states. The role focuses on ensuring operational reliability and optimal clinician performance while supporting growth and scalability. This position leads a team of clinician liaisons and schedulers, and partners closely with clinical and operational leadership to implement strategic initiatives. The manager also represents the clinician experience in cross-functional forums and drives data-informed decision making for staffing and licensing.

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Required Skills

Workforce Management
Capacity Planning
Data Analysis
Staffing Models
Scheduling Optimization
Process Improvement
KPI Management
SLA Management
Team Leadership
Coaching Skills

+12 more

Qualifications

Bachelor’s Degree

About Included Health

includedhealth.com

Included Health is a digital healthcare company that delivers personalized, all‑in‑one virtual care, care navigation, and community support for employers, health plans, and members. Its platform connects people to virtual primary and mental healthcare, expert medical opinions, and navigation services to guide complex care decisions and specialty referrals. Included Health aims to improve outcomes and reduce costs through integrated care coordination, telehealth, and tailored member engagement with an emphasis on equity and underserved populations. Founded in 2021 and led by Owen Tripp, the company partners with employers and payers to modernize employee and member healthcare.