Manager, WFM Technology, Data and BA

A Workforce Management Manager at Global Payments leads capacity planning, forecasting and scheduling for global contact center and BPO operations. The role is responsible for aligning headcount with client SLAs, contractual KPIs, and financial objectives while governing WFM processes across multiple geographies and vendor partners. The position also drives process automation, delivers executive-level analytics, and builds a high-performing workforce planning team.