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Manager, Workforce Planning at Deliveroo - ApplyBlast

Manager, Workforce Planning

Deliveroo

12 days ago

3.4 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Manager

0 applicants

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About this role

The Manager, Workforce Planning leads capacity planning and scheduling for rider and merchant support operations, ensuring staffing aligns with business priorities and KPI targets. This role involves cross-functional collaboration, managing outsourced vendor relationships, and driving process improvements to maintain service levels. The position may focus on either audience-facing business partnership or technical model accuracy depending on team needs.

Responsibilities

Lead capacity planning and scheduling coverage across integrated in-house and outsourced sites
Own KPI performance and lead root-cause analysis and recovery planning when performance slips
Partner cross-functionally to align staffing supply with evolving business priorities

Skills

About Deliveroo

deliveroo.co.uk

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

2013

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Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.