Market Delivery Support Specialist

The Market Delivery Support Specialist serves as the primary point of contact for internal and external customer inquiries, focusing on enhancing the in-home delivery experience. This role involves proactively managing and resolving customer issues, including escalations, while coordinating with stores, vendors, and distribution centers to ensure timely deliveries. The specialist also handles order changes, special order tracking, and claims processing to preserve customer trust and recover potential lost revenue.