Maximo Operations Technician

The Maximo Operations Technician is a client-facing professional responsible for providing excellent customer service and utilizing Root Cause Analysis techniques to troubleshoot system configurations, applications, reports, data, and hardware issues. The role involves responding to client support requests within SLAs, managing change and release processes, and ensuring client environments are kept up to date. The technician will also analyze SQL queries, participate in on-call support, and collaborate with internal teams to deliver reliable solutions.