MEC Member Loyalty Advocate

The MEC Member Loyalty Advocate is part of a dedicated phone team responsible for inbound and outbound calls, employing a balanced strategy of reactive and proactive member retention efforts. They are dedicated to delivering an exceptional customer service experience by actively working to prevent account cancellations. This team is expertly trained in relationship building techniques to identify opportunities for enhancing member relationships by effectively educating members on relevant products and services that add value to their membership.