Medewerker technisch klantcontact (volcontinudienst)

As a Technical Customer Contact employee at Alliander, you will handle urgent customer inquiries regarding power outages, gas leaks, and emergencies via phone and webcare. You will analyze situations, coordinate with field technicians and planners, and manage crisis escalation to ensure safe and efficient network operations. The role involves continuous training followed by a rotating shift schedule that includes nights and weekends.