Mediator and Intake Specialist

The Mediator and Intake Specialist is a member of the General Counsel Division at the NYC Department of Consumer and Worker Protection, working collaboratively to mediate consumer complaints and negotiate equitable resolutions between consumers and businesses. The role involves analyzing and resolving complaints in accordance with DCWP laws, maintaining agency databases, and providing timely follow-up and closure for each case. This position supports the agency's mission to protect consumers and enforce workplace laws by ensuring accurate documentation and effective communication.