Medicaid Call Center - Coordinator 1

The Medicaid Call Center Coordinator 1 handles inbound calls to provide information on Medicaid programs and determine eligibility in real-time. This role supports enrollment and retention in the Louisiana Children's Health Insurance Program (LaCHIP) and Medicaid programs while maintaining up-to-date knowledge of policies and procedures. The position involves working with various systems to process applications, renewals, and case changes, and may include outbound outreach campaigns.