Medical Contact Center Associate II (French Speaker)
Fortrea(5 months ago)
About this role
This role handles medical information and drug safety queries in French, receiving and documenting adverse drug reactions and product quality complaints via phone, email, and fax. It executes pharmacovigilance data management processes including call intake, documentation, peer review, and case follow-up while ensuring data quality and regulatory compliance. The position also creates and delivers training materials, supports quality control and metrics tracking, and performs reconciliations and other operational tasks as assigned.
Required Skills
- Medical Information
- Pharmacovigilance
- Adverse Events
- Safety Databases
- Call Handling
- Case Follow-Up
- Quality Control
- Training Delivery
- Regulatory Knowledge
- Microsoft Office
+1 more
Qualifications
- Bachelor's Degree (Pharmacy/Life/Medical Science)
- Master's Degree (Pharmacy/Life/Medical Science)
- PharmD
- BS/BA
- Associate Degree
About Fortrea
fortrea.comFortrea, a leading CRO, advancing clinical trials through patient-focused clinical solutions that accelerate clinical development, drive trial success, and bring innovative therapies to those who need them most.
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