Medical Receptionist/Pharmacy Technician

The Medical Receptionist/Pharmacy Technician serves as the first point of contact for patients calling about prescription and medication-related needs in a high-volume healthcare call center. This role involves accurately documenting patient interactions in the EHR, processing prescription refill requests, and routing inquiries to the appropriate clinical teams. The position requires strong communication skills to professionally manage patient concerns while adhering to established workflows and HIPAA requirements.