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ICCU
The Member Contact Center Supervisor provides leadership and guidance to a team of 10-20 agents, ensuring exceptional member experiences and adherence to service standards. This role focuses on driving continuous improvement in agent performance, aligning team efforts with strategic goals, and fostering a positive, collaborative work environment. The supervisor is responsible for overseeing daily operations, coaching team members, and resolving complex member issues.
Headquarters
Pocatello, Idaho, United States
Company Size
1001-5000 employees
Founded
1940
ICCU is a state‑chartered credit union headquartered in Chubbuck, Idaho, serving members across the western United States. It provides consumer and business banking products — checking and savings, auto and home loans, Visa Rewards cards, plus investment, insurance, and business solutions. Members can bank in‑branch (including drive‑thru and Saturday hours), at ATMs, or via mobile banking and live video chat; the institution emphasizes first‑class technology paired with personal service. Founded in 1940, ICCU positions itself as a member-focused financial leader helping people achieve long‑term financial success.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ICCU.
ICCU didn’t post a salary, so this is our estimate from similar listings.
4% below the average for this role