Member Contact Service Advisor

The Member Contact Service Advisor serves as the primary point of contact for BCAA's Auto Service Centres, delivering exceptional customer service by managing inbound calls, scheduling mechanical appointments, and resolving member inquiries. This role focuses on building lasting relationships, achieving performance targets, and ensuring first-call resolution in a fast-paced call centre environment. The position contributes to member loyalty and supports the organization's mission of providing trusted automotive services across British Columbia.