Member Experience and Digital Services Coordinator

Navigator Credit Union is seeking a full-time Member Experience and Digital Services Coordinator to provide enterprise-level leadership for centralized member-service and service-delivery channels. This role oversees the Contact Center, Digital Services, and Crew Line departments to ensure consistent, effective service across phone, digital, card, ITM, and branch-support channels. The position focuses on continuous improvement of the member experience through data, technology, and process optimization while managing key member-facing platforms and complaint-resolution frameworks.